World Class Support
The Osiris Support and Client Services Department is committed to efficiency in reported issues, resolutions and enhancement requests. Each support inquiry is professionally tracked and monitored from initial contact through resolution. Escalation processes based on problem severity ensure that mission-critical problems receive quick resolution through the assignment of necessary resources. Our support initiative assures a proactive approach for updates notification.
We utilize call tracking, knowledge warehousing and case management systems to guarantee a seamless transition between support resources. To further enhance our services Osiris will be launching a Customer Support Self-Service Portal to enter and track cases, submit enhancement requests and search our knowledge warehouse of solutions and answers to frequently asked questions.
For Immediate Customer Support from 8:00am to 5:00pm EST call 248-236-0644. Or e-mail us using the form below.
